Terms & Conditions

Last Updated: March 5, 2026

Welcome to 29:11 Handmade (“Company,” “we,” “our,” or “us”). By accessing or using our website, purchasing products, or interacting with our services, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website.

1. Use of Our Website

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian.
  • You will use this website only for lawful purposes.
  • You will not attempt to interfere with the operation, security, or functionality of the website.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Products and Availability

All products are subject to availability.

Because our soaps and skincare products are handcrafted in small batches:

  • Colors, shapes, textures, and appearances may vary.
  • Product photos are representative and may differ slightly from the item received.
  • Ingredients and formulations may change without notice as products are improved or updated.

We reserve the right to discontinue products at any time.

3. Pricing and Payment

All prices are listed in U.S. Dollars unless otherwise stated.

We reserve the right to:

  • Change pricing at any time.
  • Correct pricing errors.
  • Cancel orders placed with incorrect pricing due to technical or human error.

Payment must be received before products are shipped.

4. Shipping

We strive to process and ship orders promptly; however, shipping times are estimates and are not guaranteed.

We are not responsible for delays caused by:

  • Carriers
  • Weather events
  • Supply chain disruptions
  • Incorrect shipping information provided by customers

Customers are responsible for providing accurate shipping information.

5. Returns and Refunds

Due to the personal nature of skincare and bath products, we may limit returns on opened or used products.

Please contact us at [EMAIL ADDRESS] if you experience an issue with your order.

Any approved refunds will be processed using the original payment method.

Additional details may be provided in our Refund Policy.

6. Product Information and Disclaimers

Our products are intended for cosmetic and personal care use only.

The information provided on this website is for informational purposes only and is not intended to diagnose, treat, cure, or prevent any disease.

Customers should:

  • Review ingredient lists carefully.
  • Perform a patch test before use.
  • Discontinue use if irritation occurs.
  • Consult a healthcare professional regarding allergies or medical concerns.

Statements on this website have not been evaluated by the Food and Drug Administration (FDA), unless otherwise stated.

7. Allergies and Ingredient Sensitivities

Customers are responsible for reviewing ingredient information before purchasing.

29:11 Handmade is not liable for allergic reactions, sensitivities, or adverse effects resulting from product use.

If you have known allergies, consult your healthcare provider before using our products.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product descriptions
  • Images
  • Graphics
  • Text
  • Branding

is the property of 29:11 Handmade and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use our content without written permission.

9. User Content

If you submit reviews, comments, photos, or other content, you grant us a non-exclusive, royalty-free license to use, display, and share that content for marketing and business purposes.

We reserve the right to remove content that is unlawful, offensive, misleading, or otherwise inappropriate.

10. Limitation of Liability

To the fullest extent permitted by law, 29:11 Handmade shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of our website
  • Purchase or use of our products
  • Website interruptions or errors
  • Product misuse

Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.

11. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Third-party content
  • Privacy practices
  • Products or services offered by third parties

Use of third-party websites is at your own risk.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

13. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time.

Changes become effective immediately upon posting to the website.

Continued use of the website after updates constitutes acceptance of the revised terms.

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Idaho, without regard to conflict of law principles.

15. Contact Information

If you have questions about these Terms and Conditions, please contact us:

29:11 Handmade
Sagle, Idaho
Email: [email protected]